For the past six weeks, I’ve been in contact with a company that has shown me examples of the very worst in customer service. However, there was one shining light — one individual who understands what it means to be a customer herself, and brings that perception with her when she talks with people. Her dad used to […]
Tag Archives | Jodi Blackwood
Do you look at shoes? I do. I’ve always loved shoes, but now that I’ve been wearing a walking boot for a while, they have become something I can only lust over. The other day I was in a crowd of people, most of whom were standing while I was sitting. It put me in […]
“Sticks & stones may break my bones … ” Unfortunately, words do hurt, and harsh criticism, name calling, and sarcasm are doing damage every day.
When setting the table, remember that its appearance contributes to the ambiance of a meal as much as the food. Whether it is paper plates or delicate china, setting the table for a special meal doesn’t need to be stressful.
Do you have a photo on your LinkedIn profile page? My immediate tip to not take someone seriously on LinkedIn is the lack of a photo; most spam profiles don’t have one. Whenever I receive an invitation to connect, I click on the person’s profile page. Often times, the name is familiar but I can’t […]
One of the best things about networking is the people you meet and the conversations you have. I recently reconnected with a woman I had met several years ago through a networking group. As we caught up on what has been happening in our lives and where we are in our businesses, we reminisced about […]
How does the song go? “Friends and family who are dear to us, gather near to us…” Well, I may be taking a few liberties with the words but for some, there is nothing more exciting than the thought of friends and family, all gathered round. For others, it’s an “Oy, this is going to […]
The holidays can be a stressful time, and feeling like you have to plaster on a false smile and emit that “this is the happiest time of year!” glow can be overwhelming for many people. So may I suggest we let ourselves – and others — off the hook? If you know of someone who is […]
I am not a difficult customer. Having spent many years on the other side of that counter, I understand what it is like to work with the public for hours at a time, answering questions, providing information, solving problems. But it is also because of that experience that I have a heightened awareness of how […]
When a business considers what type of customer service they offer, they should always do so from the customer’s perspective, not their own. When a customer has a problem, the business is usually more interested in offering reasons, explanations, justifications or excuses as to why things happened or are done in such a specific way, […]