Tag Archives | Customer Service


I teach companies and train employees to provide them with the professional edge. It affects your customer’s experience & impacts your bottom line.   Here’s how:   The Three Cornerstones of Business Etiquette & Customer Service   Perception is Reality You may put a lot of thought into how you do or say something, but […]

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About Jodi

I believe that etiquette is about polishing your approach, not changing who you are. “Etiquette is not about being ‘stuffy’ and ‘proper’ – it is about presenting yourself to others in the best possible way, treating people with courtesy, respect and friendliness.” — When I was 12 years old,  I knew I wanted to work […]

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  Jodi Blackwood, Adjunct Instructor Economic & Community Development Fall Catalogue, 2015 Clark College, Vancouver, WA                 I played the role of the “understanding professor” in a commercial for Clark College’s Economic & Community Development Dept. in Vancouver, WA . It was one of a series of three […]

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