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I teach companies and train employees to provide them with the professional edge. It affects your customer’s experience & impacts your bottom line.   Here’s how:   The Three Cornerstones of Business Etiquette & Customer Service   Perception is Reality You may put a lot of thought into how you do or say something, but […]

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Upcoming Classes

Communication is people making a connection. It’s something we do every day. It’s knowing information was sent and received. Do you know what to do when someone doesn’t understand your message? We can’t not communicate. Would you like to increase the effectiveness of your communication as you learn how to develop positive relationships with others? […]

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About Jodi

I believe that etiquette is about polishing your approach, not changing who you are. “Etiquette is not about being ‘stuffy’ and ‘proper’ – it is about presenting yourself to others in the best possible way, treating people with courtesy, respect and friendliness.” — When I was 12 years old,  I knew I wanted to work […]

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Press

  Jodi Blackwood, Adjunct Instructor Economic & Community Development Fall Catalogue, 2015 Clark College, Vancouver, WA                 I played the role of the “understanding professor” in a commercial for Clark College’s Economic & Community Development Dept. in Vancouver, WA . It was one of a series of three […]

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