As you step up to place an order for your morning coffee or a quick meal, are you also talking on your cell phone? The person on the other side of the counter is just that — a person — there to take down your information, ring up the sale, and speed you on your way.
If you are more engrossed in the conversation that is taking place in your ear, rather than the one in front of you, you are less likely to catch a slip up. Both of you want to get your order correct the first time but if you are distracted, mistakes can be made, especially when establishments are busy.
When you insist on carrying on a cell phone conversation, you hold up the clerk and very often those waiting in line behind you. I have stood and watched in amazement several times as people wrestled with three or four bags, an umbrella, perhaps a heavy coat, as they attempted to dig out the funds to pay for their coffee. Of course, they were doing this with their phones clutched tightly to their ears, yammering away the entire time. I also listened to the grumbling from those around me, and couldn’t help but smile when a young man called out for the person to “hang up and pay attention.” Enough was enough!
It is a human being standing right in front of you, not a machine. Be friendly…smile, say hello! Our phones are marvelous inventions but 15 years ago they weren’t widely used and the world operated quite well without them. It is your interactions with people that matter!