Tag Archives | Customer Service

Leading Your Team To Customer Service Excellence:

Increase your Impact & Grow your Bottom Line In today’s global economy, companies who offer an outstanding customer experience all have three things in common: Inspired Leadership Strong Teams Effective Communication. It is a struggle to balance all three of these areas while keeping your business strong, inside and out. If you’ve ever had communication […]

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The 7 Steps To Dealing With Difficult People:

Working With Even the Most Challenging Customers Have you ever had a conversation with a customer or among your employees that went sour… and just kept getting worse? Have you ever worried about how your customer service challenges affect your company’s reputation? Do you wish you had the skills to respond to difficult situations and resolve […]

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No Excuse Customer Service

Today I stopped in at the phone store for help; my smart phone has been doing some dumb things lately. I was immediately greeted by a friendly, smiling young man who asked what he could do to help me. As I was explaining the problem, another young man – also behind the counter — walked […]

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