“Sticks & stones may break my bones … ” Unfortunately, words do hurt, and harsh criticism, name calling, and sarcasm are doing damage every day.
Tag Archives | communication
Learn How to Avoid Irreversible Mistakes with your Customers, Improve your Productivity, and Maximize your Impact… through Email Have you ever been confused, frustrated or irritated by an email conversation? Do wish you knew how to get people to respond to your emails faster, instead of wondering why you never hear back? Have you […]
Landlines – cell phones – smart phones – iPhones. They all help us communicate with others; we can make a direct connection and have a conversation, or we can leave information in a message to be heard later. What do you do after you listen to your phone messages? Do you make note of the […]
Sometimes, it’s not the customer service words themselves, it’s the manner in which they are said. I was buying several armfuls of cut flowers at a large warehouse store and the grower, who had thoughtfully put them aside for me that morning, was also kind enough to give me the tall container they were in […]
Facebook has been described as many things … a fun way to keep in touch with friends and family, a good way to reconnect with old acquaintances, an addiction, an invasion of privacy, and/or a complete waste of time. It is a hugely popular social networking site that allows users to connect with friends, family […]
Take the pre-emptive approach! Have you ever sent an email to someone, asking for specific information, only to receive a reply that contains everything but what you requested? Frustrating, isn’t it. A well-written, effective email message will not only contain the requested information — to avoid the additional back and forth exchange of further missives […]